TERMS AND CONDITIONS/CANCELLATION POLICY
By booking or participating in a trip, tour, or event and any related products or services (a “Tour”) with Hardcore Travel, Inc. (“Hardcore Travel” or the “Tour Operator”), you (“you”) agree to these Terms & Conditions (the “Terms”).
For additional terms that apply to certain Hardcore Travel or travel styles please see: [Anchor link to bottom of document for each section]:
Conditions of Carriage: If your trip, tour, or event includes carriage by sea, the Conditions of Carriage available at www.hardcoretravel.com/terms-conditions/conditions-of-carriage/ also apply to your trip, tour, or event, are expressly incorporated into these Terms and form part of your booking contract with the Hardcore Travel.
By booking a trip, tour, or event you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
1. THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when Hardcore Travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Host.
2. BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your trip, tour, or event booking, notifying Hardcore Travel if any changes or cancellations are required, and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate, and Hardcore Travel will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
3. REQUIRED MEDICAL INFORMATION
You must provide any medical information reasonably requested by Hardcore Travel and may be required to complete the medical information form (the “Medical Form”), available on the website at http://www.hardcoretravel.com/medicalform.
Medical Forms are mandatory for certain trips, tours, or events. If you have any pre-existing medical conditions which may impact their ability to travel, participate in a trip, tour, or event, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your trip, tour, or event, you must return a Medical Form, signed by a licensed and practicing physician to Hardcore Travel prior to or at the time of final payment for the applicable booking.
Hardcore Travel reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a trip, tour, or event.
Hardcore Travel reserves the right to deny you permission to travel or participate in any aspect of a trip, tour, or event at any time and at your own risk and expense where HTC determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to the Tour Host at the time of booking. HTC may refuse to carry pregnant women over 24 weeks. HTC may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
In the event that you do not complete the required Medical Form or provide medical information reasonably required by HT for any reason by the deadline indicated above, HT reserves the right to cancel your booking and all applicable cancellation fees will apply.
You are responsible for assessing whether a trip, tour, or event is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. HT does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Travel with HT may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your trip, tour, or event varies and the HT makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
4. SPECIAL REQUIREMENTS
Any special requirements must be disclosed to the HTC at the time of booking. HT will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the HT at the time of booking but the HTC cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the HT is not liable for any failure to accommodate or fulfill such requests.
5. AGE REQUIREMENTS
Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the trip, tour, or event description or by the HT, the minimum age for minors traveling on any trip, tour, or event is 12 years old.
All bookings with a minor are subject to review and approval by the HT. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. HT will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. HT does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
6. MANDATORY INSURANCE REQUIREMENTS
YOU MUST HAVE TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of travel with HT. This insurance must cover personal injury and emergency medical expenses. On the first day of each trip, tour, or event, a representative of the HT will verify that you have sufficient insurance in place. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any trip, tour, or event offered by HT and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
7. PRICES, SURCHARGES AND TAXES
The published price of the Tour and any products or services offered by HT is subject to change at any time, before or after booking confirmation, up to 30 days before departure. trip, tour, or events are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by HT, HT reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services; provided however, HT will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section the Tour Host will provide notice to you as soon as reasonably possible.
Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:
(a) cancel the applicable booking without incurring any penalty; or
(b) accept the change of price.
You must notify the HT of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.
From time-to-time HT may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by HT are not entitled to reduced pricing.
All dates, itineraries and prices of trip, tour, or events are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance these Terms.
You acknowledge that you are responsible for keeping up to date on the specific details of your trip, tour, or event and any other products or services, including, but not limited to checking the Hardcore Travel’s website at least 72 hours prior to departure as minor changes may have been made after the time of booking.
At the time of booking, a non-refundable deposit of USD$500, as applicable, per person per Tour is due to Hardcore Travel. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. The non-refundable deposit should be sent to Hardcore Travel or authorized agent, as applicable.
Certain products of services the Tour Host, may require you to provide a higher deposit of make full payment at the time of booking. The Tour Host will advise you of any such requirements prior to confirmation of the applicable booking.
Lifetime Deposits: If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with Hardcore Travel, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by the Hardcore Travel. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to the Hardcore Travel in writing.
For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per person per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received. A Lifetime Deposit may not be applied to the same or similar dates of travel.
10. DETAILS REQUIRED FOR BOOKING
As a condition of booking, you must provide the information requested by the Tour Host along with final payment. If you fail to provide all required information prior to the date on which full payment is due, an administrative fee will be charged for any costs incurred by HT as a result of your failure to provide the required information. If you fail to supply information required by the HT for air tickets, permits, or other inclusions, you will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that you fail to supply information required by the Tour Host, the Tour Host also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by the HT, in its sole discretion. The information required by HT will vary by the trip, tour, or event and will be communicated to you or to Hardcore Travel’s authorized agent during the booking process. Hardcore Travel will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.
Tour price includes international or other airfare unless expressly mentioned in the Tour’s descriptions. Domestic Ticket to Miami, or the tour starting city, are not included. HT will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by HT or the applicable air carrier(s).
Hardcore Travel acts only as a sales agent for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. HT is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.
12. FINAL PAYMENT & ACCEPTANCE OF BOOKING
The confirmation sent by HT or your travel agent will contain details of final payments required for any booking. Payment of the balance of the price for any products or services booked is due 30 days before the departure date of the first product or service included in the applicable booking. If full payment is not received by the applicable due date, HT may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 60 days before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
Hardcore Travel is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to HT.
13. CANCELLATION BY THE PARTICIPANT
You may cancel your booking by notifying Hardcore Travel. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by HT and are expressed as a percentage of the total price paid for the cancelled trip, tour, or event, product or service (excluding any insurance products).
Cancellation of a Tour:
(a) Cancellation received 60 days or more before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Hardcore Travel in accordance with these Terms, the remainder of the payments made to Hardcore Travel in respect of the cancelled product will be refunded.
(b) Cancellation received 59-30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Hardcore Travel in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to HT in respect of the cancelled trip, tour, or event will be refunded.
(c) Cancellation less than 30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Hardcore Travel in accordance with these Terms, and no further refund will be payable.
For certain products of services the Hardcore Travel, HT will advise you of any such requirements prior to confirmation of the applicable booking.
Cancellation of Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities booked directly with HT:
(a) Cancellation 31 days or more before departure: you will receive a full refund in respect of cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.
(b) Cancellation 30 days or less before departure: No refund will be payable in respect of any cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.
14. GUARANTEED DEPARTURES & CANCELLATION OF A TRIP,TOUR,OR EVENT BY HARDCORE TRAVEL
A departure date for a trip, tour, or event offered by HT will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.
Hardcore Travel guarantees that all scheduled trip, tour, or events departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date trip, tour, or event and itinerary information is available on the Hardcore Travel’s website.
If a trip, tour, or event is cancelled by HT before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from HT:
(a) a substitute trip, tour, or event of equivalent or superior value; or
(b) a substitute trip, tour, or event of lesser value if no trip, tour, or event of equivalent or superior value is reasonably available and to recover from HT, the difference in price between the price of the trip, tour, or event originally purchased and the substitute trip, tour, or event; or
(c) a full refund of all monies paid for the cancelled trip, tour, or event.
Hardcore Travel is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, Hardcore Travel reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a Tour as described cannot be provided after departure, Hardcore Travel will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, Hardcore Travel may provide you with a refund for unused products or services as determined in its discretion.
15. TRAVEL DOCUMENTS
It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with HT as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trip, tour, or event, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by Hardcore Travel that is a direct result of your failure to secure or be in possession of proper travel documentation. Hardcore Travel does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that Hardcore Travel is not responsible for any errors or omissions in this information.
16. FLEXIBILITY & UNUSED SERVICES
You acknowledge that the nature of adventure travel requires flexibility and acknowledges that they will permit reasonable alterations to products, services or itineraries by Hardcore Travel. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Hardcore Travel (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of Hardcore Travel, including your removal from a trip, tour, or event because of your negligence or breach of these Terms.
Changes made by Hardcore Travel: The Tour Host may modify your itinerary where reasonably required in its sole discretion. If HT makes a change affecting at least one in three full days of the itinerary or which materially affects the character of a product or service in its entirety (a “Material Change”), HT will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. If a Material Change is made more than 14 days before departure, you may choose to:
i) accept the Material Change and proceed with the amended product or service;
ii) book another product or service of equal or greater value, if available (you will be responsible for paying any difference in price); or
iii) book another product or service of lesser value, if available (with a refund payable to you for the difference in price); or
iv) cancel the amended product or service and receive a full refund for the land-only portion of the applicable product or service (a refund is not available for other products or services booked which are not subject to a Material Change).
You must notify Hardcore Travel of your choice within 7 days of receiving notice or you will be deemed to accept the amended itinerary.
Once a trip, tour, or event has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at the discretion of the HT. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the HT, whether or not such expenses arise from a change of itinerary, and Hardcore Travel is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. Hardcore Travel will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to Hardcore Travel is accurate and up-to-date. Any changes to your name on any booking are subject to HT’s approval. Any changes to a booking depend on availability and are subject to the HT’s approval and these Terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any trip, tour, or event, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 10 days of departure of the first product or service on the applicable booking.
18. ACCEPTANCE OF RISK
You acknowledge that adventures travel and the products and services offered by Hardcore Travel may involve a significant amount of risk to your health and safety. By traveling with HT you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and releases Hardcore Travel from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in trip, tour, or event's itineraries or otherwise offered by Hardcore Travel
You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to countries with developing infrastructure. Standards of hygiene, accommodation and transport in certain countries where trip, tour, or events take place are often lower than the standards you may reasonably expect in your home country or region. You agree that Hardcore Travel is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a trip, tour, or event, product or service is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.
You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on trip, tour, or event or, if in the opinion of HT agent (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, the Tour Host may terminate your travel arrangements on any product or service immediately at your expense and without any liability on the HT’s part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement and cleaning fees) incurred by the Tour Agent or Hardcore Travel suppliers for property damage, destruction or theft caused by you while on a trip, tour, or event. You agree to immediately report any pre-existing damage to a representative of the HT and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on trip, tour, or event including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither the Tour Operator nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to HT as soon as possible in order to provide Hardcore Travel with the opportunity to properly address such complaint. You agree to inform your tour leader, another representative of the Tour Agent or Hardcore Travel’s customer service department directly. Hardcore Travel assumes no liability for complaints that are not properly brought to the attention of Hardcore Travel and cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of a trip, tour, or event must be received in writing by Hardcore Travel within 30 days of the last day of travel of the booking in question.
19. THE TOUR OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
Hardcore Travel makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although Hardcore Travel takes all reasonable care in selecting Third Party Suppliers, the Tour Agent is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Hardcore Travel does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
HARDCORE TRAVEL IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN HARDCORE TRAVEL AND ITS EMPLOYEES.
Hardcore Travel is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
20. OPTIONAL EXTRAS
“Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the trip, tour, or event's itinerary or price of the trip, tour, or event and do not form part of the trip, tour, or event. You agree that any assistance given by HT’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and Hardcore Travel makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of Hardcore Travel regarding any Optional Extras. You release Hardcore Travel from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.
You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.
Hardcore Travel and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against Hardcore Travel for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of the Tour Agent or of the Third Party Suppliers of any services which form part of the booking contract then Hardcore Travel limits its liability, where applicable by all applicable international conventions.
Carriage of passengers and their luggage by sea is governed by the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea (PAL), as amended (the “Athens Convention”) which is expressly incorporated into these Terms and any liability of Hardcore Travel and the Carrier (as that term is defined in the Athens Convention) for death or personal injury or for loss or damage to luggage arising out of carriage by sea will be determined solely in accordance with this Convention. The Athens Convention limits the Carrier’s liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the Guest unless written notice is given to Hardcore Travel and/or the Carrier:
(a) in the case of apparent damage, before or at the time of disembarkation or redelivery; or
(b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.
Any damage payable by the Tour Agent/Operator up to the Athens Convention limits will be reduced in proportion to any contributory negligence by you and by the maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens Convention are available from the HT on request.
In so far as Hardcore Travel may be liable to you in respect of claims arising out of carriage by sea, HT is entitled to all the rights, defenses, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in these Terms will be deemed as a surrender thereof. To the extent that any provision in these Terms is made null and void by the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further. Hardcore Travel’s liability will not at any time exceed that of the carrier under its Conditions of Carriage and applicable or incorporated conventions or other legislation. Any liability in respect of death and personal injury and loss of and damage to luggage which HT may incur, whether under the contract with you in accordance with these Terms or otherwise, will always be subject to the limits of liability contained in the Athens Convention for death or personal injury.
Notwithstanding anything to the contrary elsewhere in these Terms, Hardcore Travel will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature.
For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability Hardcore Travel may incur for the negligent acts or omissions of its suppliers will be limited to a maximum of the price which you paid for the applicable trip, tour, or event, not including insurance premiums and administration charges. Where this relates to loss or damage to luggage and other personal possessions then Hardcore Travel liability will not exceed $1,000. Hardcore Travel will not at any time be liable for any loss of or damage to valuables of any nature. You agree that you will be precluded from making a double recovery by making the same claims and seeking recovery against Hardcore Travel and its suppliers, contractors or other third parties.
22. FORCE MAJEURE
Hardcore Travel will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Hardcore Travel failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Hardcore Travel; or an event which HT, the Tour Agent, or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
23. IMAGES AND MARKETING
You agree that, while participating in any trip, tour, or event, images, photos or videos may be taken by other participants, Hardcore Travel or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to Hardcore Travel, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or un-enforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
26. CONTRACT PARTIES & SUCCESSORS
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors and assigns.
27. APPLICABLE LAW
The Contract and these Terms are subject to the laws of Colorado and you submit to the exclusive jurisdiction of the courts located in Colorado or the resolution of any dispute under these Terms or concerning any trip, tour, or event, product or service.
Hardcore Travel reserves the right to update or alter these Terms at any time, and will post the amended Terms on Hardcore Travel’s website at gadventures.com/terms-conditions/. Any amendment will take effect 10 days after being posted to the Hardcore Travel’s website. An up to date copy of these Terms, as amended, may be accessed at any time on the Hardcore Travel’s website and will be sent to you upon written request to Hardcore Travel. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Hardcore Travel’s website. Hardcore Travel recommends that you refer to the Terms prior to travel to familiarize themselves with the most up-to-date version available.
29. ADDITIONAL TERMS APPLICABLE TO CERTAIN TRAVEL STYLES
(A) FAMILY TOURS
The following terms and conditions will only apply if you are booking or traveling on Family trip, tour, or event with Hardcore Travel:
Family Tour Requirements: In order to book a trip, tour, or event designated as a “Family Tour” by the Tour Host, you must be traveling as part of a “Family Unit”. A “Family Unit” is a group of two or more persons traveling and booking together, where at least one person is a minor in the care of at least one of the accompanying adults. One minor may accompany one or more adults for the purposes of being considered a Family Unit. HT reserves the right to cancel the booking of anyone traveling or planning to travel on a Family Tour who, in Hardcore Travel’s sole discretion, do not properly constitute a Family Unit in accordance with this section or otherwise does not meet Hardcore Travel’s requirements for participation in a Family Tour.
You may cancel your booking by notifying Hardcore Travel. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by Hardcore Travel and are expressed as a percentage of the total price paid for the cancelled trip, tour, or event, product or service (excluding any insurance
By booking or traveling on a trip, tour, or event, you certify that you do not have any mental, physical, or other condition that would create a hazard for yourself or other participants. Hardcore Travel reserve the right in their sole discretion to accept, decline or remove any person on a trip, tour, or event. Hardcore Travel reserves the right, without penalty, to make changes in the published itinerary whenever, in their judgment, they deem it necessary for your comfort, convenience, or safety and in accordance with these Terms.
HARDCORE TRAVEL IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY.
Hardcore Travel shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against Hardcore Travel for any such loss, damage, injury, or death.